About Moody Miles Club
Moody Miles is Moodytiger’s loyalty program, where every stride and spend unlocks a world of rewards. Moody Miles gives you special access to gifts, the latest brands and products, as well as money-can’t-buy experience, among many other perks.
Moody Miles rewards you based on your total spend within a 12-month period, starting from the day you join. Based on your spend, you will be eligible for a range of different rewards from exclusive access to new product and brand launches to birthday gift and beyond.
Alongside the usual information we require from Moodytiger customers (including first name, last name, address, phone number), Moody Miles members will be required to provide birth date. We need this information so we can make sure your experience is as personal as possible and so that you get a pressie on time to celebrate your birthday.
Moody Miles operate online only, so we won’t require you to carry around a membership card. As long as you are logged in, you will be able to add to your spend balance. Make sure you sign in! Guest checkout will not guarantee that your spend is added to your balance.
Moody Miles Levels
The Moody Miles levels are based on your spend within a 12-month period according to the currency in your country of residence.
Once you have accumulated a balance over the spend threshold for each level, you will be moved into that level within 48 hours.
In order to stay in your level, your total balance over the 12 months prior must equate to the spend threshold for that level.
Your balance is the total spend on valid purchases in the previous 12 months once discounts, vouchers, shipping charges, taxes, fees and returns have been removed. The purchase or redemption of gift cards do not count towards your spend. Items on promotion count towards spend at the discounted price.
Your spend balance can take up to 72 hours to appear in your account.
When an existing Moodytiger customer joins the Moody Miles, their previous 12 month spend will be taken into account from the day of joining to determine the level they will enter.
Your Moody Miles membership will not expire. However, your level status will be re-assessed yearly based on spend and the relevant level applied to your membership.
If you return a product for a refund, the cost of that product will be deducted from your spend balance.
Unfortunately, we cannot guarantee that transactions processed via guest checkout will be transferred into your account. Contact our team with your Moody Miles account details as well as the information associated with the purchase you may through guest checkout. We will take a look to align all of your information to determine whether we can transfer or add the balance to your account.
Once your membership has been finalised, you will have access to the rewards associated with the level you have joined. Certain rewards are specific to certain dates, events or launches, and will not be immediately available to you.
We endeavour to make your rewards as relevant to you as possible based on your preferences and past purchases. As such, the rewards that you receive may or may not be the same as rewards that other members receive.
You will receive notifications of reward eligibility via email. You will also be able to view all of your rewards, including your codes to redeem in your Moody Miles Rewards page on the Moodytiger website. Make sure you are logged into the account associated with your Moody Miles membership when you complete your order so that the system knows you are eligible.
Rewards that are gifts, discounts or specific to making a purchase such as free express shipping will require you to make a purchase in order to redeem. Priority access to events and launches will not require a purchase.
Members will be able to redeem multiple rewards in the one transaction if they are eligible for more than one reward at the same time.
Expiration dates for members is 60 days from issue.
You will be contacted via the email address that you used to sign up for your membership to advise when your balance has been updated and you have qualified for the next level up. You can also check your Moody Miles Rewards page on our website.
You will be contacted via the email address that you used to sign up your membership. The email will contain all the information you need to redeem your reward, including the code you’ll need, the expiration of the reward, as well as if there are any requirements for redemption.