Shipping

We can offer standard and expedite shipping currently. For the cost, you can enjoy FREE STANDARD SHIPPING on orders over US$79. Otherwise, a shipping fee will be charged. The exact cost depends on the destination country. You can check our shipping policy for details.

Yes! We currently ship to most countries in the world. You can double-check on the shipping policy page. If you can't find your country on the shipping page, kindly email us at order@moodytiger.com and we'll do our best to get you covered.

A shipping confirmation email with tracking number will be sent to you as soon as the order is shipped out. If you didn't get the confirmation email, please check your junk/spam folder. If it still doesn't show up, please email us at order@moodytiger.com.

The processing time of in-stock items typically takes 2-3 business days to process after the order is placed. Shipping time can also vary from region to region, but delivery will occur within approximately 6-15 business days. For detailed information, please visit our shipping policy page.

Please contact our customer service at order@moodytiger.com immediately to change your address before the shipment. Once the order is shipped, the address cannot be changed.

PAYMENT

Currently we provide four types of payment: Credit/Dedit Card, PayPal, Apple Pay and Google Pay.

Absolutely! It is safe to shop on moodytiger.com. All your personal information and credit/debit card will be encrypted. Before confirming the transaction, our payment department will check whether there is fraud in each transaction to ensure your safety.

As soon as an order is completed, a payment authorization will be automatically made to verify the validity of a card and any available funds. However, the order amount will not be debited at this stage; any amounts will be debited when the item(s) is shipped, and a confirmation email of this shipment will be sent to you.
In the case that you have chosen to pay for your item(s), via PayPal, the total amount will be debited from your account when your order has been shipped.

ORDERS

Once your order is shipped, you'll receive a shipping confirmation email. This email will include your tracking number and a link to check order status. You can also go to your account page to check order status.

To cancel or change the order, please contact our customer service at order@moodytiger.com as soon as possible. If the product has been shipped or you have received a shipping confirmation email, the order status cannot be modified.

SIZE GUIDE

If you are hesitant about sizing, please check our Size Chart on the product page right beside the size selector, or on the footer menu for details. If you still have problems with sizing after checking the Size Chart, please feel free to drop us an email at order@moodytiger.com. We are more than happy to assist.

RETURNS & EXCHANGES

To start a return, you can contact us at order@moodytiger.com. If your return is accepted, we'll send you instructions on how and where to return your package.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it will take some time for your bank or credit card company to process and post the refund, too.

To exchange an item, please contact order@moodytiger.com with your order number and the items you need to exchange. Our customer service will send you the instructions to exchange.

ACCOUNT

(1) Easily edit your personal and payment information;

(2) View your order history;

(3) Follow up the status of your recent orders;

(4) Enjoy exclusive discounts and promotions if you have signed up to our newletters.

Firstly, click the account icon on the right side of the home navigation bar, click the "Create account" link and fill in your name, email address, and password as required. Then, click the "CREATE" button. Finally, you will receive a verification email to activate the account.

Click the account icon on the right side of the navigation bar, then click the "Forgot password?" link and fill in the registration email address, click the submit button. Finally, you will get an email to reset your password.