Assistant Store Manager – moodytiger US Expansion (San Jose/Los Angeles, CA)
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About moodytiger
Founded in 2019, moodytiger is redefining children's athletic wear with innovative designs, high-tech fabrics, and a passion for movement. Serving over 100 countries, we create activewear tailored for kids aged 4 to 16, inspiring them to explore, play, and unleash their full potential. As we launch in the US market, we are looking for a dynamic Store Manager to lead our first location and build a vibrant community around the moodytiger brand.
About the Role
As the Assistant Store Manager, you will play a vital role in supporting the Store Manager to deliver exceptional customer experiences, drive sales, and create a high-performing team. You will lead by example, assist in achieving store goals, and ensure operational excellence while building meaningful customer relationships that drive loyalty and engagement.
Key Responsibilities
- KPI and Metric Management: Monitor and analyze store performance metrics, including sales, conversion rates, average transaction value, and customer retention. Support the team in achieving and exceeding targets through data-driven decision-making.
- Customer Interaction and Clienteling: Deliver exceptional service by engaging with customers and understanding their needs. Foster long-term relationships through personalized clienteling strategies that enhance customer loyalty.
- Coaching and Team Development: Partner with the Store Manager to train, coach, and motivate team members. Provide feedback to elevate team performance and ensure alignment with moodytiger’s standards and values.
- Driving Sales: Actively participate in achieving daily, weekly, and monthly sales goals. Lead by example on the sales floor, inspiring the team to create a customer-focused environment that drives results.
- Operations Excellence: Assist in overseeing daily store operations, including opening and closing procedures, scheduling, inventory management, and visual merchandising. Ensure compliance with company policies and procedures.
- Problem-Solving and Customer Resolution: Handle escalated customer inquiries and concerns professionally and efficiently, ensuring satisfaction and a positive store experience.
Requirements
- Proven experience as an Assistant Store Manager, Key Holder, or equivalent role in a retail environment, preferably in activewear, apparel, or lifestyle brands.
- Strong understanding of retail KPIs and metrics, with the ability to analyze and act on data to improve performance.
- Exceptional customer service and clienteling skills, with a passion for building relationships and enhancing the customer experience.
- Demonstrated ability to lead, coach, and inspire a team in a fast-paced environment.
- Excellent communication and problem-solving skills, with a proactive and adaptable approach.
- Strong organizational and operational skills, including experience with scheduling, inventory control, and visual merchandising.
- Enthusiastic and entrepreneurial mindset with a desire to grow alongside a dynamic and innovative brand.
- Flexibility to work evenings, weekends, and holidays as required.
Why Join Us?
Be part of a global brand at an exciting time of growth and innovation. At moodytiger, you’ll have the opportunity to shape the US expansion, drive meaningful community initiatives, and inspire customers to embrace active, adventurous lifestyles. We celebrate teamwork, inclusivity, and creativity, ensuring every team member is empowered to make an impact.
Join moodytiger and lead the charge in delivering exceptional customer experiences while making a positive difference in the lives of kids and their families. Together, we’ll redefine what it means to play, explore, and grow!
