Assistant Store Manager – moodytiger US Expansion (San Jose/Los Angeles, CA)
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About moodytiger
Founded in 2019, moodytiger is revolutionizing children's athletic wear with high-tech fabrics, stylish designs, and functionality tailored for active kids aged 4 to 16. With a presence in over 100 countries, we are committed to inspiring young adventurers through innovative apparel. As we expand into the US market, we are seeking a passionate and driven Assistant Store Manager to support our first store and help shape our success story.
About the Role
As the Assistant Store Manager, you will play a vital role in supporting the Store Manager to deliver exceptional customer experiences, drive sales, and create a high-performing team. You will lead by example, assist in achieving store goals, and ensure operational excellence while building meaningful customer relationships that drive loyalty and engagement.
Key Responsibilities
- KPI and Metric Management: Monitor and analyze store performance metrics, including sales, conversion rates, average transaction value, and customer retention. Support the team in achieving and exceeding targets through data-driven decision-making.
- Customer Interaction and Clienteling: Deliver exceptional service by engaging with customers and understanding their needs. Foster long-term relationships through personalized clienteling strategies that enhance customer loyalty.
- Coaching and Team Development: Partner with the Store Manager to train, coach, and motivate team members. Provide feedback to elevate team performance and ensure alignment with moodytiger’s standards and values.
- Driving Sales: Actively participate in achieving daily, weekly, and monthly sales goals. Lead by example on the sales floor, inspiring the team to create a customer-focused environment that drives results.
- Operations Excellence: Assist in overseeing daily store operations, including opening and closing procedures, scheduling, inventory management, and visual merchandising. Ensure compliance with company policies and procedures.
- Problem-Solving and Customer Resolution: Handle escalated customer inquiries and concerns professionally and efficiently, ensuring satisfaction and a positive store experience.
- Proven experience as an Assistant Store Manager, Key Holder, or equivalent role in a retail environment, preferably in activewear, apparel, or lifestyle brands.
- Strong understanding of retail KPIs and metrics, with the ability to analyze and act on data to improve performance.
- Exceptional customer service and clienteling skills, with a passion for building relationships and enhancing the customer experience.
- Demonstrated ability to lead, coach, and inspire a team in a fast-paced environment.
- Excellent communication and problem-solving skills, with a proactive and adaptable approach.
- Strong organizational and operational skills, including experience with scheduling, inventory control, and visual merchandising.
- Enthusiastic and entrepreneurial mindset with a desire to grow alongside a dynamic and innovative brand.
- Flexibility to work evenings, weekends, and holidays as required.
Why Join Us?
At moodytiger, you’ll be part of an exciting US expansion where your contributions will directly impact our success. We prioritize teamwork, innovation, and a shared commitment to creating exceptional customer experiences. As an Assistant Store Manager, you’ll have the opportunity to grow your career, lead with passion, and make a difference in the lives of our young customers and their families.
Join moodytiger and help us inspire the next generation of adventurers!
