Shipping Policy

Shipping Country

We ship to the United States, United Kingdom, Australia, Canada, Asia, Europe, Hong Kong SAR, Macao SAR and the Middle East.

Your order will be carefully packaged and delivered to wherever is most convenient for you.

Please double-check your address — including street and house number — before placing your order. If a parcel is returned to us because of an address issue, we'll get in touch and re-send it to the corrected address; return and re-delivery shipping may apply.


Once an order is placed, it will be processed and shipped as quickly as possible. Don't worry — we'll email you tracking information when the order ships. Please note that shipping fees do not include taxes or duties, and they may differ depending on your region.

Shipping Cost

Free shipping on orders $79+, and a $3.99–6.99 fee for orders below $79. Shipping costs differ based on the destination of your order.

International Delivery Time

We try to deliver your desired products as fast as possible, no matter where you are located, so we partner with different shipping companies. General delivery times are listed below:

Region Delivery Time
North America 5–7 business days
Europe 7–10 business days
Hong Kong & Macau 1–3 business days
Australia 7–10 business days
East Asia 3–5 business days
Middle East 6–8 business days

Time Required for Shipment

Once we receive your order, our warehouse team will process it within 2 business days. Once your order is shipped, you will receive a shipping confirmation with the tracking number.

International Duties and/or Taxes

Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method.

If Your Parcel Doesn't Arrive

If your tracking says delivered but the parcel isn't there, write to us at order@moodytiger.com with your order number — we'll take it from there.


Carriers sometimes mark a shipment as delivered a little early, or need one more detail from you before they can complete it. Our customer care team will open a trace with the carrier on your behalf, follow it through, and keep you updated until it's resolved.


If a parcel is confirmed lost in transit, we will replace it or refund it in full.

If a parcel is confirmed delivered and is then taken from the delivery address, that sits outside the carrier's liability — but we will still file the carrier claim with you and provide any documentation you need.